The Customer cannot cancel orders once orders are accepted and confirmed by LabelShopOnline (LSO). Any request for order cancellation must be submitted in writing and subject to LSO’s discretion to accept the order cancellation.
The Customer may only return Products to LSO, and receive a credit or refund, on the following conditions:
the Customer must contact LSO in advance and obtain the prior consent of LSO and (if available) obtain a return number (to be quoted on all returned paperwork);
return must be made within 30 days of the date of delivery. Products must be returned to LSO in their original, unopened packaging and in a condition which will enable them to be immediately fit for re-sale; and
Products must be adequately packed and dispatched freight prepaid by Customer, clearly labelled, to LabelShopOnline Pte Ltd, No 7, Kaki Bukit Road 2, #04-01F. Extra Space Eunos Link. Singapore 417840.
The Customer shall be liable for any loss or damage of the Products until they are delivered to LSO and LSO shall not be obligated to give any credit or refund if the foregoing conditions are not complied with.
Products accepted for return will be credited at invoice value.
